Grievance Redressal Matrix

Grievance Redressal / Escalation Matrix If you have a grievance, you can reach out to our Support Team for assistance.

Details of designation	Contact Person Name	Address where the physical address location	Contact No.	Email-ID	Working hours when complainant can call
Customer Care	Vivek Soni	Shop No. 1 Ground Floor Rajrani Tower Near Gramin , Madhyanchal Bank Hat Road Garha Colony, Guna, Madhya Pradesh, 473001	+9198936 92929	vivek.soni200609@gmail.com	Mon-Sat 09AM – 05 PM
Head of Customer Care	Vivek Soni	Shop No. 1 Ground Floor Rajrani Tower Near Gramin , Madhyanchal Bank Hat Road Garha Colony, Guna, Madhya Pradesh, 473001	+9198936 92929	vivek.soni200609@gmail.com	Mon-Sat 09AM – 05 PM
Compliance Officer	Vivek Soni	Shop No. 1 Ground Floor Rajrani Tower Near Gramin , Madhyanchal Bank Hat Road Garha Colony, Guna, Madhya Pradesh, 473001	+9198936 92929	vivek.soni200609@gmail.com	Mon-Sat 09AM – 05 PM
CEO	–	–	–	–	–
Principal Officer	Vivek Soni	Shop No. 1 Ground Floor Rajrani Tower Near Gramin , Madhyanchal Bank Hat Road Garha Colony, Guna, Madhya Pradesh, 473001	+9198936 92929	vivek.soni200609@gmail.com	Mon-Sat 09AM – 05 PM

The abovementioned details would facilitate the complainants to approach the concerned Part time RA before filing complaint to SEBI. For more details go to: -

https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41 

We aim to resolve all grievances within 21 working days from the date of receipt. 

 If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System). 

SCORES Portal: scores.sebi.gov.in. In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal. 

ODR Portal: smartodr.in